Refund policy

Because every item is printed specifically for you when you order it, we handle returns
a little differently than a regular retail store — you won't need to ship anything back.

30-day guarantee for print errors, damage, or wrong items

You have 30 days after receiving your item to let us know if:
- the item arrived damaged or defective,
- there was a print/production error, or
- you received the wrong item.

To start a claim, contact us at contact@knnstore.com with your order number

and photos of the item (and packaging, if damaged). Once we verify the issue, we'll send
a free replacement or a full refund, whichever you prefer — no need to send the item back
to us.

We're not able to offer returns or exchanges for size, color, or "changed my mind"
reasons, since each item is made to order specifically for you.

Exceptions / non-returnable items
- Custom or personalized orders (e.g. your own uploaded design)
- Sale items and gift cards

European Union 14-day cooling-off period
If your order is shipped to the EU, you have the right to cancel your order within 14
days of receiving it, without giving a reason — except for custom/personalized items,
which are exempt under EU consumer law. If you cancel under this right, please contact us at contact@knnstore.com first.

Refunds
Once your claim is approved, refunds are issued to your original payment method within
10 business days. Your bank or card provider may take additional time to post it. If more
than 15 business days have passed since approval and you still haven't received your
refund, contact us at contact@knnstore.com